Improve Collections, Reduce Costs
Keep your customers and your CFO happy with our proven training.
Improve Collections, Reduce Costs
Keep your customers and your CFO happy with our proven training.
Our Telecoms Receivables Management & Collections Training courses make a big difference, fast. Course options cater to process designers and stakeholders, functional and performance managers, and collections team members and supervisors. We help not just to improve the strategy and process, but also enhance the day-to-day practical operations, boosting efficiency and effectiveness.
Receivables management and collections need not be a barrier to good customer experience. In fact, done well, a good receivables management process can be used to build brand confidence whilst enhancing the bottom line.
With customer centricity at the core, our training provides an excellent platform for strategic and operational development. Our many years of hands-on and training experience enable us to share the lessons we have learnt driving tangible and rapid improvements to bad debt, aging and customer experience.
Communications Service Providers (CSPs) often have a ‘long-arm’ relationship with their post-paid customers. It’s a digital industry and most things are done electronically. With high-value equipment and devices in the mix, combined with post-paid options for international calling and roaming, debts can accrue to problematic levels if not managed well. Here’s some common challenges:
*Duration can condense or expand based on client requirements. Optional Accelerator Workshop available.
This Receivables Management MasterClass provides a great framework to align stakeholders from product management, sales, marketing, finance/finance operations, customer services and technology functions to common strategic, customer and operational goals with improved business performance. Process components covered include credit origination, credit control, collections, cash application, recovery and agency management.
As telecoms receivables management and collections experts we come at the topic from a pragmatic angle that your leadership, team members and customers will appreciate. From proven best practices to advanced strategies, we work through the challenges and the things you can do to make a real difference. Time-and-cost-effective training, focused on high-impact and sustainable improvement opportunities.
Our expert-led training courses and workshops combine cutting-edge theory with practical, real-world application. With the flexibility of classroom based or remote/virtual sessions, you can be assured of cost-effective outcomes.
This Receivables Management Masterclass is designed for strategic, process management and functional leaders. Not just for those charged with optimizing credit and collections results, but also the cross-functional managers that play a role in the all-important customer journey.
*Duration can condense or expand based on client requirements. Optional Accelerator Workshop available.
This Receivables Management Performance Leader training is aimed at equipping functional heads, managers, team leads, and supervisors with the critical tools and techniques to not only get the best from their processes and tools, but also from their team members.
Including taught modules and interactive practical exercises, the event also provides for discussion and workshop sessions centred on the client’s environment and exploring how to apply the theories and case studies taught in a practical way, tailored to local business and market needs.
This Performance Leader training provides a great framework to develop existing and future leadership/ management/ supervisory talent in all parts of the Receivables Management process.
Delegates will be able to fine-tune their operating practices, focus resources for greatest efficiency and effectiveness, motivate team members, manage external agencies to deliver greater value and establish ongoing measurement and improvement mechanisms. Practical tips and lessons learnt from global best-practices are shared and considered in real-life scenarios.
*Duration can condense or expand based on client requirements. Optional Accelerator Workshop available.
Simply put, the better your Collectors, the better your financial health. No matter how good the basic training has been, or how well your team has developed, continuous attention to building enhanced performance through training and development is proven to bring great results. This training course acts as an excellent performance accelerator; refining known practices that work well, teaching new approaches and especially focusing on the effectiveness of customer engagement & communications – the words used, the channels exploited and content of ‘official’ communications.
Including taught modules and interactive practical exercises, the event also includes role-play sessions for team members to put theory into practice straight away, and learn from each other in the process. Delegates are able to apply learning immediately in their day-to-day roles, and we include some job/desktop-aids to assist team members in remembering and following the highly effective methods taught.
This Effective Credit Collections Skills Training event is aimed at all those directly involved in customer collections/dunning activities of the Receivables Management (credit control/management, collections) process. The course is specially tailored to the Communications Service Provider (CSP)/Telecoms sector including mobile/cellular/wireless, landline/fixed network, virtual network operators, cable operators, Internet Service Providers (ISP), satellite services, , converged and integrated communications providers, Over The Top (OTT) players etc.
The enhanced collections skills taught in this training can be utilized by internal collectors or agency/outsourced collections teams to drive significantly better results; improved promises to pay, increased on-time-payment and reduced aging & bad debt. And all whilst ensuring a professional customer engagement that helps build the relationship and enhance customer experience.
Applying the learning that our training delivers enables rapid and tangible results. Here’s a Middle East Mobile Network Operator (MNO) example:
We can deliver in-person, classroom format, or virtually via video conferencing. We adapt to meet your needs.
Each training course consists of 2 days presentation material, exercises and delegate engagement. An optional Accelerator Workshop is also available to help apply the training in your specific environment.
Typically courses are capped at 16 delegates to ensure optimum delegate engagement. If more delegates are required, we can discuss how to adapt the approach to cater to requirements.
For in-person training, the client is normally responsible for providing suitable training facilities (e.g. conference room, auditorium etc.) including data-projector, white-boards, printed materials, and so on. However, we are happy to organise everything needed if that is your preference.
For virtual events, we will provide the virtual meeting facility or we’re happy to use your own if that is preferred.
Pricing depends on the nature of delivery, class size and the extent of any customisation required. Our initial discussions will assess your requirements that will enable a proposal considering your specific needs.
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